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Frequently Asked Question

Need Help? You're in the Right Place.Our FAQ section covers everything you need to know — from product details to shipping, returns, and support. At Basketol, we're here to make your experience seamless from start to finish.

What products do you offer?

At Basketol, we offer a handpicked range of innovative, high-quality electronic gadgets designed to upgrade your daily life. From portable cooling fans and mini projectors to ambient lighting and smart lifestyle tech, our collection combines style, functionality, and the latest trends — all in one place.

Where do your products ship from?

We work with trusted suppliers globally, including partners from AliExpress and Temu, to bring you the best gadgets at fair prices. Depending on the product, your order may ship from warehouses in Asia, the U.S., or Australia.

How long does shipping take?

Shipping typically takes 7–15 business days, depending on your location and the product. You’ll receive a tracking number as soon as your order is processed so you can follow its journey to your doorstep.

Do you offer free shipping?

Yes! We offer free shipping on all orders — with a minimum purchase of $50 required.

How can I track my order?

Once your order ships, we’ll email you a tracking link so you can monitor your delivery in real time. If you haven’t received it within a few days, check your spam folder or reach out to us directly.

What is your return policy?

We offer a 30-day return policy on most items. If your gadget arrives damaged or not as described, contact us within 30 days of delivery, and we’ll make it right — either through a replacement or a full refund.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other secure payment options. Your data is always protected through encrypted checkout.

Is my payment information secure?

Absolutely. Basketol uses SSL encryption and secure gateways to ensure all transactions are safe and private. Your payment details are never stored on our servers.

Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to help! Email us as soon as possible at support@basketol.com with your order number and request.

How do I contact customer support?

We're here to help! You can reach us anytime at support@basketol.com, and we aim to respond within 24 hours on business days.

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